You bought a new HD television last week. At first, it seemed to work perfectly but after a few hours a line appeared across the TV and the sound seemed a little strange. You cannot take the TV back to the shop so you have decided to write to them.

Sample Answer

Dear Mr Bruce,

Three days ago I purchased an LG smart television from your store. I was excited when I bought it from your store but very disappointed to find that only after a few hours, the product malfunctioned. I am sure it was poorly produced and I am hoping you would send someone to my house to check it and then replace it.

In relation to the specifics of the order, I purchased a 54-inch LG smart HD TV from your brand shop located in the Tandridge District on August 14th using my Visa credit card. The order number is 5874210 and I am attaching a copy of my receipt.

The issue with the TV is that a black line appears across the TV screen. Though it disappears after a while, it emerges again if the TV is on for a couple of hours. Moreover, the sound quality is strange and it has nothing to do with the audio settings. The TV is now unusable and I’m sure this is a manufacturing flaw.

As a solution, and because I really like the functionality of this television, I am hoping that you will agree to send someone to my house to check it and then replace it with a new one. Otherwise, I would like a full refund.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

Isabella Evelyn