You bought a new HD television last week. At first, it seemed to work perfectly but after a few hours a line appeared across the TV and the sound seemed a little strange. You cannot take the TV back to the shop so you have decided to write to them.

Write a letter of complaint to the shop. In your letter,

• give them the background information
• describe the problem
• ask them to resolve the issue

You should write at least 150 words.