Describe a problem you had while shopping online or in a store

PART 3 – Online Shopping

1. What kind of customer service do you think is good?
   I think that creating a good customer experience depends on multiple factors. The companies
   should ensure that the staff providing the service should be prompt, attentive, and most
   importantly be very patient and polite with the client.
   2 What are the differences between shopping online and in-store?
   There are numerous differences between online shopping versus shopping from brick and mortar
   stores. First of all, online shopping is more convenient as it saves a lot of time and energy. Also, it
   can be done 24X7, whereas, the stores are generally open for 10-12 hours only. The only benefit of
   retail stores is that an individual can make a better judgement of the look and feel of the product
   which is not possible online.
   3 What problems do customers often have while shopping?
   Generally, the customers are not able to easily find products/goods that match their needs or taste.
   For example, sometimes if a person likes a particular piece of clothing, he/she might not be able to
   find the right size for it. Other than that sometimes they might have to deal with rude and impolite
   staff.
   4 What do you think customers should do when there are problems with products bought online?
   The customers should immediately lodge a complaint with the website from which they have
   bought the product. Also, they should go through the refund and return policy for the product and
   then take the necessary action.