Describe a bad service you received in arestaurant/shop

Part 3 Follow Up Questions

1. How do most people respond to bad services?
   When people receive bad services, most of them might feel unhappy or frustrated. They may talk to
   the person providing the service to express their concerns or ask for a solution. Some people might
   also share their bad experiences with friends and family or write reviews online to warn others
   about the bad service
2. Do you think services are better now than in the past?
   Services today are generally considered better than in the past because of advancements in
   technology and higher standards. With modern technology, services can be faster and more
   convenient. However, some people might still think that in the past, services were more personal
   and caring compared to today’s more automated and impersonal approach.
3. What kind of services are bad services?
   I think not all services are bad services, only when a particular service fails to fulfill its offering than
   we can call it a bad service. For example if a restaurant does not serve good quality food or delays
   the service, it can be called as a bad service.
4. Why do some people choose to remain silent when they receive bad services?
   Some people choose to remain silent because they think it is a waste of time to complaint against
   bad service. They think it might lead to unnecessary argument which they want to avoid.
5. Who should be responsible for bad services?
   I think it depends on the situation but mostly the person who is providing the service should be
   held responsible because it is their duty to make sure that customers are not disappointed.
6. As a boss, what would you do to prevent bad services?
   As a boss, I would make sure that everything is well organised and the staff is trained well to handle
   all the requests. Also, I will train them to be polite with the customers.