You work at home and have a problem with a piece of equipment that you use for your job.

Sample Answer 1:

Dear Sir or Madam,

I am writing to complain about a Wireless Router that I purchased from your store a few months ago. Unfortunately, it has suddenly stopped working and I am unable to connect to the Internet and work from home. I am hoping that you would replace or repair it immediately.

The Netgear – AC1750 Dual-Band Wi-Fi Router that I purchased from you was operational until the end of last week but it is not working at the moment. I cannot find out the exact reason why the device is malfunctioning, but I have tried to do some initial diagnostics without any luck. I tried a similar router that I borrowed from a friend and it worked as expected.

I work from home as a freelancer and my work depends on an uninterrupted Internet connection. I have several ongoing projects and I must meet the deadlines to retain my client base. As you can see, I am totally dependent on this equipment to get connected to the Internet, so I need to get this router fixed immediately. I suggest that you either replace the device with a new one or repair it within the next two days.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

Denis Brian