You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff.

Model Answer

Dear Sir or Madam,

Two days ago I took my younger daughter to your hospital due to her sudden and relentless stomach pains but was very disappointed with the service I received. When my daughter needed emergency care, she and I were continually neglected. I am hoping that you would take the necessary actions so that no other patient and their relatives suffer and feel humiliated the way we did. 

In relation to the specifics of the event, my daughter started complaining about a severe stomachache at around 2:30 pm on 24th June. After waiting for a couple of hours her condition worsened and I rushed to the hospital. I took her to the emergency department at your hospital and due to the negligence of the staff, I had to wait more than 4 hours before a doctor saw and treated her. Though the workers were gossiping, every time I requested them to call a doctor, they told me that they were busy. The type of service I was offered is an example of cruelty and no parent of an ill child deserves it. I have been constantly ignored when my child was crying in pain. 

This sort of staff in the emergency department of a hospital is not suitable at all. I request you to take this matter sincerely and try to take the required actions against those who are responsible.

I hope to get a reply from you regarding the action you have taken.

Yours faithfully,

Rebecca Smith