You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company.

Model Answer

Dear Sir or Madam,

I took a flight from Kuala Lumpur to Melbourne on 16th March on Royal Dutch Airlines and lost my suitcase. I am writing to get an update regarding this and hoping you would help me locate the lost luggage.

My flight number was MH 1685 and the seat number was 12B. The plane departed the Kuala Lumpur International Airport at 9.30 pm and after I arrived at Melbourne Airport, I noticed that my suitcase was lost. I could not recover it after searching for more than two hours. Although I have explained this to Mr Johnson, who was in charge of the luggage claim office and promised to give me a call within the next 24 hours, I am yet to receive an update. My luggage claim number is 00269 and I am attaching a copy of it.

The suitcase that I lost is a dark brown leather suitcase with a black handle. It contains some clothes, souvenirs for friends, a couple of magazines, a novel and a business proposal which I need for a presentation I am going to conduct on 30th March.

I would really appreciate it if you could look into the matter and update me on the whereabouts of the suitcase. I really need this urgently and can pick it up from your office once you confirm its possession.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours Faithfully,

Andrew Harris