You travelled by a long-distance bus recently and your suitcase was damaged.

Model Answer

Dear Sir or Madam,

I am a regular commuter of your bus service – Maple Tree Transportation, and I travelled from Edmonton to Calgary on April 5th. Unfortunately, my new suitcase was completely damaged due to the carelessness of your bus staff and I am writing to claim compensation for that and would request you to investigate the issue so that it does not happen to any other commuter.

With regards to the incident, I took a bus from the Edmonton city station at 2:00 pm and reached the Calgary bus bay at 8:00 pm on 25th February 2020. I checked in a suitcase made by American Tourister and it contained my personal belongings. I instructed the bus staff to handle it with care. Unfortunately, when I arrived at Calgary bus bay and noticed my suitcase, its bottom part was completely torn down. I am sure this happened because someone very forcefully pulled it in and out of the luggage box. On top of that, the left wheel of my suitcase was also broken into pieces. This happened because your bus staff bungled my luggage.

Mishandling of passengers luggage is not acceptable. My brand new suitcase got vitiated due to inadequate management and disregard of your bus staff. Therefore, I request quick action in this regard and ask for full payment for the damage caused to the suitcase. I am attaching the receipt for the suitcase which I purchased last month. Also, talk to the bus staff so that they do not repeat that incident.

Awaiting your reply and expecting immediate action from you.

Yours faithfully,

Andy Odesa