You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.

Model Answer

Dear Sir or Madam,

I am a regular diner at your restaurant on Madison Avenue. I am writing to express my discontent with the meal that I and my family had at your restaurant last Thursday. I am hoping that you would take the necessary action to improve your food quality and maintain your reputation.

Recently, I have been promoted to the Senior Internal Auditor in my office and to celebrate this event, I took my family out to one of your outlets on Madison Avenue. We ordered four servings of shrimp fried rice, but we were shocked to discover that the shrimp in our serving was undercooked and had a pungent odour. After complaining about it to the supervisor, we were told that the restaurant had run out of shrimps – not a valid excuse for a distinguished restaurant like yours. You can understand my frustration when my family and I had to leave the restaurant empty stomach and with utter disappointment.

My intention in writing this letter is to ask you to issue a “show cause notice” to the supervisor at your restaurant, and disseminate instructions to all your staff to hold a modicum of buffer stock for every item, just in case the restaurant runs out of that item and so that no customer experiences a humiliation.

Yours faithfully,

Muhammad Sameed

[ Written by – Sameed Qureshi ]