You saw an advertisement for a tennis course in England but you have some problems and can’t stay for the whole course.

Model Answer

Dear Sir or Madam,

I am Stephen Gore, writing to inquire some details about the tennis course that you conduct. I would specifically like to know your refund policy for people who cannot complete the whole course.

I have recently noticed your advertisement in a daily newspaper and as a passionate learner of this sport, I would like to get enrolled in this three-month-long program. As the course is intended for the intermediate players of tennis, it would be a good fit for me.

However, there are some issues that I would like to resolve before getting enrolled in this course. First, the timing of the course. According to the advert of yours, it is from 4:00 to 6:00 in the evening. However, I cannot join it before 5:30 pm. Is there any option to adjust the timing or date? I guess that would be necessary for learners who have full-time jobs. Besides, I will probably travel to Sydney, Australia during my course schedule and would stay there for almost two months. Considering this, can I get a refund in case I do not complete the whole course? What is the refund policy? Finally, I would request you to email the document checklists to join the course.

Thank you in advance. A prompt response would be highly appreciated.

Yours faithfully,

Stephen Gore