You recently went shopping at the local supermarket. When you got home and noticed your bill, you found that you had been charged for items you did not purchase.

Sample Answer

Dear Sir or Madam,

I am a regular customer of your shop and went there earlier today to do some shopping. I am quite disappointed to notice that I was billed for items that I did not purchase at all. Unfortunately, I noticed it only when I returned home. I am hoping that you would rectify the issue.

I visited your shop at around 9.30 am on Sunday, July 2019 and purchased a number of items. I paid my bill to a young lady who was managing the cash queue 4. I gave her my VISA credit card and was charged 142 dollars and 25 cents for all of my items. The counter was unusually busy and I did not have enough time to crosscheck the amount of the goods I purchased. When I got back home and studied the bill, I noticed some errors. I was charged for each item I bought and in addition, for a pair of socks, 100-gram cheese, a bottle of shampoo and one-kilo apple. I checked again whether they actually packed those items for me and there were nowhere to be found! As I observed, I was 24.75 dollars overcharged for the items I have not purchased.

I am attaching the receipt for your consideration and would like you to refund my amount next time I visit your mall. A mistake like this is not acceptable from a shop like yours. Please take the necessary steps to rectify this error and make sure it does not happen again.

I look forward to getting a reply from you promptly.

Thanking you,

Gazelle Nilla