You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/cooling system in the hotel was quite inadequate.

Model Answer

Dear Sir or Madam,

I have recently stayed at your hotel – Pan Pacific Perth, in room 324 for three nights. I am writing to inform you that the room heating was ineffectual and despite a great location and friendly staff, I have had a bad experience staying at your hotel. I am hoping you would repair the central heating system so that no guest suffers due to the extreme weather.

I stayed at your hotel from 25th May till 27th May and had an excruciating experience as your heating system in my room did not work as expected. The temperature in the city was somewhat unexpected and fell below 7° Celcius during this period. When I found that the room temperature was not comfortable, I called the front desk executive and despite his promise, nothing was done.

Because of the extreme cold in the room, I had to wear socks and a knit hat, take an additional blanket and put on the electric stove all night. Consequently, I got very little sleep over the three nights.

I think it would be a good idea to repair the central heating system and be prepared for unusual weather. A room heating system for each room along with the central heating system in the winter would certainly make the rooms more comfortable. Perhaps you would consider giving me a discount if I stay at your hotel next time.

I look forward to hearing from you soon.

Yours faithfully,

Walker Luise

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