You ordered a new chequebook from your bank two weeks ago but you have received nothing.

Model Answer

Dear Sir or Madam,

I ordered a new chequebook for a savings account that I maintain with your bank. It has been more than two weeks and I have not received it yet. I am writing to complain about this bad service and hoping you would rectify that.

I have been maintaining the account in your branch for more than a decade and my account number is 7012845181. Generally, the service offered by the bank is praiseworthy, but I cannot say so this time. I placed a chequebook requisition on 14th January and I am still waiting to receive it. I have some payments to make including a payment to my pension fund and I cannot do so without the chequebook.

It usually takes 4-5 working days to receive a new chequebook and I am not sure why it is taking so long this time. More surprisingly, when I called the bank the day before yesterday, I got no reliable response. I, therefore, request you to look into this issue and give me a probable date by which the chequebook would be delivered to my address.

Furthermore, I would like to get appraised about the reasonable action that would be initiated from your end so as to reduce the possibility of reoccurrence of such a bad incident in the future.

I am looking forward to hearing from you soon.

Yours faithfully,

Mehra Niraj