You have recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.

Sample Answer

Dear Sir or Madam,

I am writing to express my dissatisfaction with a blender machine that I purchased from your store and the poor customer service I received afterwards. I am hoping you would replace the faulty product, and improve your customer service as well.

Last week, I purchased a ‘White Line’ blender from your store from your Madison Avenue store. After I brought it home and tried to make a smoothie in it, the blades got clogged and have not been functioning properly since then even after I cleaned it properly. In shock and awe, I called the customer service, but I was told by the salesperson that she could do nothing about it as she is not responsible for any problems that may arise after taking the product home. Since this purchase had cost me a small fortune, I have been inordinately stressed about the situation.

My intention in writing this letter is to request you to replace this broken blender of mine with a new one as I have a three-year warranty on this blender. Further, I expect you to issue a show-cause notice to your salesperson about her coarse demeanour towards me.

I anticipate prompt remedial action from your side.

Yours faithfully,

Sam Adams

[by – Sameed Qureshi ]