You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope.

Model Answer

Dear Sir or Madam,

I am writing to inform you that I have recently received a letter from your bank, and an envelop which was supposed to contain my new bank card. Unfortunately, no card was enclosed in the envelope when I opened it. I am hoping that you would issue me another card and hold the delivered one to stop any misuse.

I have been maintaining a savings bank account with your Deportaire branch since 2018 and my account number is SA25874210. Immediately after the occurrence, I telephoned the bank to explain the problem, but I could not get through to the right department, even though I waited in line for over half an hour, which was extremely annoying.

In the letter, you asked me to acknowledge the receipt of the card, but obviously, I cannot do this as I have not received it. I am now worried because the lost card might cause trouble. What if the card is misused? Will the bank be responsible for that?

You should cancel or hold this card so no one else can use it. Please also send me a new card by secure means.

I hope to hear from you soon.

Yours faithfully,

Beck Turner