You have purchased some goods from a company and the goods were supposed to be delivered within three days of purchase. Seven days have already gone and you have not received the products yet.

Model Answer

Dear Sir or Madam,

Eight days ago I ordered a smart TV, a mobile phone and some accessories from your outlet. I was excited when I ordered these items and got your assurance that I would receive them in three days, but I am very disappointed not to receive them yet. I am hoping that you will complete the shipment by tomorrow.

In relation to the specifics of the order, I purchased a Sony smart TV, a Samsung mobile phone, a screen protector, a memory card and a pocket router from your outlet ‘Gadget and Goods’ on July 18th. I paid using my Visa Credit card. The order number is 8683201 and I am attaching a copy of my receipt.

Since you did not have the specific model of the TV and silver colour mobile phone at your outlet, you agreed to send the items to my home address before 21st July. Unfortunately, eight days have already elapsed, and I did not hear from you. Please explain the reason for this delay.

As a solution, and because I am a regular customer of your store, I am hoping that you will send my products by tomorrow. Otherwise, I would like to cancel my order. I will contact my bank to reverse the credit card payment if I do not hear back from you in regard to this within a day.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

Michael Keaton