You have had a bank account for a few years. Recently you received a letter from the bank stating that your account is $240 overdrawn and that you will be charged $70 which will be taken directly from your account. You know that this information is incorrect.

Model Answer

Dear Sir or Madam,

I am writing this letter in response to a letter that I received from your bank a few days ago. In the letter, it was indicated that $240 was overdrawn from my account and that is why I will be charged $70. However, I think this is a mistake from one of your employees or the computing system.

As you know, I am staying in a rented house, and my rent goes directly to the landlord’s account from my account with your bank. Last month, I changed my house and wrote a letter to you requesting not to vest the money anymore to the previous owner’s account. I have got the acknowledgement from you of my application. Perhaps, this money is overdrawn from my account because one of your employees incorrectly sent the money to my former owner.

However, I will request my earlier house owner so that he returns the money. I expect you will give immediate attention to this matter.

I look forward to receiving your response.

Yours faithfully,

John Davis