You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired.

Model Answer

Dear Sir or Madam,

Two weeks ago I purchased a brand new mobile phone from your shop. I was excited to have purchased it but very disappointed to find that the phone was poorly produced and stopped working within a week of purchase. I have talked to one of your representatives over the phone twice but nothing has been done so far. I am hoping you will replace it immediately.

In relation to the specifics of the order, I purchased this mobile phone from your Davidsons Avenue store on September 23rd and it was a cash purchase. The model of the mobile phone is the OnePlus 6 and it comes with a 6.28 inches display, Android 8.1 (Oreo) OS, 16 Megapixel camera, 6 GB RAM and an Octa-core processor. The order number is 25789652 and I am attaching a copy of my receipt. The issue with the phone is that I am unable to start it even after the phone is fully charged. It is dead and unusable for me.  I’m sure this is a manufacturing flaw and I am entitled to get a new phone as a replacement according to the warranty policy. Despite my communication with one of your representatives a week ago, nothing has been done and I seriously doubt the after-sale service you provide.

As a solution, and because I really like the functionality and features of this phone, I am hoping that you will agree to replace it with a new one immediately. Otherwise, I would like a full refund and I will be contacting the Bureau of Consumer Protection if I do not hear back from you in regards to this within a week.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

David Miller