You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired.

Model Answer

Dear Sir or Madam,

I have recently bought a Samsung digital camera from your showroom. I was excited to bring it home but disappointed to find that it did not work as expected. To add more misery, even after I returned it to your store to claim the warranty, I am yet to hear an update. I am hoping to get my camera replaced by a new one.

I have bought a Samsung NX410 40MP camera from 125 Oxford St, Soho showroom on 10th December. Unfortunately, it malfunctioned just after I took it home. I cannot take pictures and it turns off automatically. The very next day, I visited your showroom and talked to Cynthia, one of your representatives, who assured me that the camera would be replaced within 24 hours. When I called her again, she told me that it would take a few more days and would be repaired instead of being replaced. When I demanded the reason, she failed to answer.

It has been almost a week since I purchased the camera from your store. The faulty product should be your responsibility, not mine. One of my relatives has advised me to talk to the Consumer Rights Authority and file a complaint against your company but I will wait till 24th (the day before Christmas). I am attaching the receipt of the purchase.

I still believe in your brand reputation. I would like you to take immediate action against the misconduct I experienced.

Yours faithfully,

Ginna Maria