You booked a two-week holiday to Sydney with a tour agency. You are not happy with the holiday – the flight was delayed, the hotel was noisy, and so on.

Model Answer

Dear Sir or Madam,

Two months ago I booked a tour package from your agency and travelled to Sydney on 23rd July I was excited when I booked the tour but very disappointed to find that your agency did not keep its promises. I am hoping you will probe the issue and refund me the $780 that I had to spent personally due to the mismanagement by your employees.

In relation to the specifics of the package I opted in, I booked the exclusive two-week-long tour package to Sydney on May 12th and paid $2800 in cash. I am attaching a copy of my receipt and confirmation slip with this letter. The package includes a fortnight tour to Sydney inclusive of roundtrip flights, four-star hotel accommodation, tour guides, breakfasts, sightseeing tours and a few other recreational activities.

The issue with the tour is that we did not get the services we were promised. The departure flight your agency booked were delayed for almost 3 hours and landed at a different airport than assured. On top of that, we were taken to a two-star hotel and the quality of its service was below standard. I did not pay for a two-star hotel and want an explanation of this mismanagement and false claim.

As a solution, and because I do not want to start a legal fight if you are willing to take action, I am hoping that you will agree to refund me the $780 that I was forced to spend. If I do not hear back from you in regards to this within a week, I will be forced to take legal actions, which by all means I would like to avoid with your cooperation.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

Wesley Phillip