Part 1: Introduction and Interview

1. Can you tell me your full name, please?
2. Can I see your identification, please?
3. What kind of sports do you like? Why?
4. How often do you exercise?
5. Do you prefer indoor or outdoor sports? Why?
6. What are the benefits of participating in sports?

Part 2: Long Turn Topic: Describe a time when you received good service in a shop/store. You should say:

• When and where it happened
• What the service was
• Who provided the service
• And explain why it was good

Candidate speaks for 1-2 minutes

Part 3: Discussion

1. How important is customer service in a retail environment?
2. What are the key elements of good customer service?
3. How can businesses train their staff to provide excellent customer service?
4. How do cultural differences impact customer service expectations?
5. What are the challenges of maintaining high standards of customer service?
6. Can you give an example of a company known for its exceptional customer service?