You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received.

Model Answer

Dear Sir or Madam,

I am one of your loyal customers and I always take your service for any computer repair works. However, this time I am writing to complain about a poor customer service that I received on 20th September from your shop. I really am disappointed with the service and I hope you will take prompt action after investigating the letter.

A few days ago my computer showed some anomalies and every few hours, it got restarted automatically. In fact, I didn’t pay much attention to this issue until the problem became more frequent. So, I took my computer to your store on 15th September and your customer care officer promised to fix the problem in a day or two. However, he took a week to call me and when I brought my computer home, I found that nothing has been done. The restarting problem reappeared as usual while I paid $100 to your shop and waited for one week to have it fixed.

This is a frustrating and daunting experience that I have had with your service and I would ask you to investigate the reason for this poor customer support. Please send someone to my home to have the issue fixed or refund the service charge that I have already paid for apparently nothing.

I am looking forward to hearing from you soon.

Yours faithfully,

Milad Rahimi

[ Written by Milad Rahimi ]