Model Answer 

Dear Sir or Madam,

I am writing to inform you that I could not get on the flight from Dublin to Tokyo on 21st March due to mismanagement at the airport. I would like you to rectify the issue and arrange my next flight for 24th March.

I booked my flight with your airline two weeks ago and was scheduled to fly to Tokyo from Dublin airport at 2100 hours on 21st March 2021. I reached the airport three hours prior to my schedule and checked in my luggage. When I was ready to take my flight, an airport security personnel approached me and asked me to follow him to the security room for interrogation. I was quite baffled by the sudden inquest and tried to be as helpful as possible. However, the damage has already been made. I missed my flight when I was cleared and due to this, I could not attend an important meeting at our Tokyo office. I notified my employer immediately and they asked me to take the next flight, which was not available until 24th March.

I would like you to rectify this unexpected investigation within your jurisdiction and book my flight on 24th March without imposing any new ticket price on me.

I look forward to hearing from you soon.

Yours faithfully,

Evan Piera