Kinds of Communication
1 :- Oral Communication
Oral Communication means sending the message through spoken the words . It is also known as . interpersonal Gradually, It becomes more complex, Business people Spend 75% of their on oral communication.
Forms of Oral Communication
Following are some major forms of oral communication.
Formal meetings Instructing Subordinates
Dealing with clients A Private Discussion
Ways to Make Oral Communication Successful
Oral Communication can be made successful by using following ways .
1 ;- Plan What to Say.
Oral communication should be planned carefully. Determine the purpose. Prepare Supporting not and gather relevant material . Choose the language that is suitable to the situation.
2 ;- Think of the Receiver
It is vital to know you will speak, think of their position education, Knowledge, experience, mental level, etc. It will help you a lot in communication successfully,
3 ;- Know the Situation
There may be different situation for speaking , such as interview , briefing . inquiry , meeting ,report , etc. the situation may be pleasant , neutral , or unpleasant , you have to adopt the right way Be, friendly . informal. or formal the according to the situation ,
4 ;- Be Open-Minded
Present your ideas in an effective way , But at the same time , consider the matter from other person’s point of view , Be open-minded to hear what is right , but have you arguments ready to make your point forceful ,
Advantage of Oral Communication
1 , It provides immediate feedback .
2 . It is easy to the convey and understand .
3 . It may be relatively detailed .
4 . It can easily be the changed according to the situation ,
5 . It often does not need a situation .
2 :- Written Communication
Written communication means sending message through written words .Written communication has gained such an around the globe , Business people spend 25% of their Time on written communication,
Forms of Written Communication .
Following are some major forms of the written communication ;
Notice Staff Newsletter
Circular Press Release
Ways to Make written communication Successful
Written communication can be made successful by using following ways .
1 ;- Know the purpose
First of all . give the a close attention to the purpose of the message , It means why you are the sending the message, It may be congratulation , a request , a good-news message , a bad-news message , an inquiry , etc. Choose the language that is suitable to the situation,
2 ;- Know the Receiver
It is vital to the know who will read the message , 1 Visualize , 2 his position , 3 education , 4 knowledge , 5 experience , 6 mental level , etc. It will be very the helpful in making the message successful .
3 ;- Send a Correct Message
Make sure that your message is correct in every respect, An incorrect message not only causes confusion but also leaves a bad impression,1 the physical appearance, 2 information, 3 grammar, 4 spelling, 5 punctuation, 6 capitalization, etc. should be correct,
4 ;- Choose Proper Channel
Choose the right channel of communication, A wrong decision about the medium may have terrible results. The choice of channel will depend on such factors : 1 cost . 2 confidentiality, 3 security, 4 distance, 5 times of day , 6 resources, 7 written record, and receiver ,
Advantages of Written Communication
It is will planned .
It is useful to convey long and complex messages,
It has a permanent record,
It is relatively low in cost.
It may be sent to the various people at one time .
3 :- Nonverbal Cues ( Communication )
Nonverbal communication is the process of communication without words, it communicates through appearance, posture. facial expression, gestures. movement, smell, touch, silence, time, space, etc. It is estimated that 85% of our information comes through nonverbal communication ,
TYPES OF NONVERBAL COMMUNICATION
1 :- Appearance
Appearance means how one looks . Our physical charm impresses people, When people think we are attractive, we feel good, This thing affects our behavior.Our grooming , Our clothing , Our style . all shape our the appearance , The appearance of the room and stationery also communicates ,
2 :- Posture
Posture is a way in the which a person stands , walks, or sits posture is the important in projecting the right image , It shows confidence or nervousness . stand tall , with your weight on the both feet and your shoulders back .
3 :- Facial Expressions
Our face is the primary site for the expressing our emotions , It reveals the type and the intensity of our the feelings , these feelings may be of love ,1 hatred , 2 joy , 3 sorrow , 4 anger , 5 fear . 6 zeal .
4 :- Gestures
Any movement of the hands, arms , head , the shoulders is called gesture , we communicate through nod of the head, shake of the head ,bow of the head , wave of the hand , show of the hand , handshakes , point of the finger , etc.
5 :- Eye Behaviour
Eyes are especially effective for indicating attention and interest , Our eyes make the first electrical connection with the people , Eye contact shows confidence in a person. Eyes are usually a reliable source of meaning.
6 :- Touching Behaviour
Touch is an important tool for the conveying warmth . comfort , friendship , love , anger\ , hatred , affection ,etc, A kiss , slap , a pinch , a punch m a pat , a tickle , a pull , a push , etc, convey different messages ,
7 :- Time
Time can be used to claim authority , In many cultures . people , show respect by being on time , Some people display .their importance by making other people wait, however , punctuality always leaves a positive impact .
8 :- Space
We all carry some space around us, This personal space is generally guarded against intruders, We also try not to intrude on the personal space of others. The amount of space is allowed on the basis of status. Going too close to the others may annoy them.
9 :- Smell
Smell gives a strong message , It affects the mood of a person . The fragrance gives a pleasant message, Stink gives the unpleasant message, the smell may also warn against danger, It may caution against gas leakage, smoke, fire, etc.
10 :- Silence
It is not only words and gestures that communicate the Silence also gives a message , If the someone remains silent to our question , we do not feel good , Silence may also convey approval, respect ,ear , rejection , or seriousness