Communication skills and its importance
1 :- Define communication .
Ans : the exchange of ideas between and among human beings is known as communication , It is a tow way process , It may be verbal or nonverbal m Communication is a considered the successful when it brings the desired results .
2 ;- What is importance of communication ?
Ans : Communication keeps the world on the move communication is “lifeblood ” of an organization ;It is an important job requirement . It is essential for promotion . It is needed at each and every step of life .
3 ;- What is external communication ?
Ans ; External communication is carries the information the in and out of the organization . It may include letters . reports . telephone . calls . contracts . ads . new . releases . Effective external communication is primary need of an organization . It surely leads to success .
4 ;- What is internal communication ?
Ans ; internal communication carries information up . down . and across the organization . It may include memos . reports . meetings . teleconferences . etc , It increases job satisfaction safety , and profit , It decreases complaints turnovers , and loss , etc ,
5 ;- What is downward communication ?
Ans ; In most organizations , decisions are made at the top and then flow down to the people . who will carry them out Employees need clear job directions , when they receive proper communication form the management . they can be more efficient ,
6 ;- What is horizontal communication ?
Ans ; Horizontal communication flows from one department to another , It also occurs between the people of the same rank ,
7 ;- What is abstracting ?
Ans ; Focusing on some details is a process called abstraction , on many occasions , abstraction is necessary When we communication , we are generally limited by time . expense , space , or purpose , We need to select facts that are related to our purpose ,
8 ;- What is filtering ?
Ans ; Omission of undesirable part of message is called filtering , Filtering is shortening information before a message is passed on to some one else , filtering is a type of refinement that bring grace and relevance to a message .
9 ;- What is inferring ?
Ans ; A conclusion made by reasoning from evidence is called inferring , Everyday we act on some inferences , We make assumptions and draw conclusions , When we drop a letter into the mailbox , we infer that it will reach its destination .
10 ;- What are denotations ?
Ans . Denotation are often dictionary meanings . Most people agree on these meanings , Denotative meanings inform the receiver naming objects , people , or events without indicating positive or negative qualities , Such words include car , desk , book , etc .
11 ;- What are connotations?
Ans ; Some words have connotative meanings that arouse personal reactions , These reaction may be positive connotations Others , Such as lazy , rotten , angry , have negative connotations ,
12 ;- What is selectivity ?
Ans ; The study of choice of words is called selectivity words are the major medium of communication, Therefore, words should be dandled carefully word s have different meanings in different situations, The sender must be aware of it.